Privacy Policy
Effective Date: [Nov 5th 2025]At [Explore Heal Grow], your privacy is important to us.
This privacy policy explains how we collect, use, and protect any personal information that you provide when using our website or services.1.
Who We AreThis website is operated by [Your Name/Your Business Name], a neurodiversity coach and assessor offering therapeutic services and assessments in the UK.
Our services are fully compliant with the General Data Protection Regulation (GDPR).
2. What Information We Collect
We may collect the following personal data when you contact us or use our services:
NameEmail addressPhone numberAddress (if relevant for appointments)
Information submitted via contact forms or booking systemsHealth or developmental information related to assessments (with your consent)
3. How We Use Your InformationWe collect your information to:
Respond to enquiriesSchedule and manage appointmentsProvide assessment and coaching servicesKeep records as required by law and professional standardsImprove our services and user experience4.
Lawful Basis for ProcessingWe only collect and process your data where we have a lawful basis to do so, including:Your consentThe performance of a contract (e.g., providing agreed services)Legal obligations (e.g., maintaining clinical or safeguarding records)5.
Use of Timely for BookingsWe use Timely, a third-party booking and calendar management system, to handle online appointments.
When you book through acuityscheduling.com, the following personal information may be collected:
Name
Email address
Phone number
Appointment detailsTimely is acuityscheduling.com - compliant and stores data securely.
You can read acuity scheduling privacy policy here: acuityscheduling.com
By using our booking service, you consent to the processing of your data through acuity scheduling.
6. How Your Information Is Stored
Your personal information is stored securely using password-protected systems and/or encrypted files. If paper notes are used, they are kept in locked storage.
We retain data only for as long as necessary, usually in line with legal and professional requirements (typically 7 years).
7. Confidentiality
All client information is kept strictly confidential and will not be shared with third parties without your explicit consent, unless required by law or where there is a risk of serious harm.
8. Your RightsUnder UK GDPR,
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your dataWithdraw consent at any time
Restrict or object to certain types of processing
Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk9.
CookiesThis website may use cookies to help analyse website traffic and improve user experience.
You can manage cookie preferences through your browser settings.
Third-Party ServicesIn addition to acuity scheduling, we may use other GDPR-compliant services for:
Secure communication
Email newsletters or updates (only with your consent)
Website analytics (anonymised)
Any third-party service providers are carefully selected to ensure they meet data protection standards.11.
Contact Us
If you have any questions or concerns about this privacy policy or how your data is handled, please contact in writing:
Justine Briggs
Explore Heal Grow
Justine Briggs, Loudwater House HP10 9TL
Website: [www.explorehealgrow.com]